Business Development Manager

• Develop and maintain strong existing customer relations and loyalty through ensuring customer satisfaction.
• Respond to customer enquiries/complaints.
• Responsible for establishing customer profiles and customer needs.

• Develop and maintain strong relations with Contractors.
• Together with Contractors plan and execute activities aimed on business development at assigned territories.
• This to include, but not to be limited with proactive encouraging Contractors to utilize DHL services and identifying joint opportunities for growth.
• Responsible for establishing Contractors profiles and Territory-level analysis / intelligence.

• Internal

• Advise and guide CSI & MNC global owners on the ways how to gain more business in allocated territories.

• Highlight to MU Country and Sub-Regional SSA Management on observations of market dynamics.
• Recommend to MU Country and Sub-Regional SSA Management territories with high growth potential for prioritization.
• Identify large, IP/ infrastructure and local conglomerate opportunities at MU market

• Maintain and support interdepartmental relationships.
• Collaborate with colleagues across the organization to achieve shared goals.
• Support MU SMT team with guidance on prioritized development based on Customers & Contractors feedback and Market analysis.

• Maintain and support relationships with Customers, steering Customers Satisfaction, NPAs and other indicators.
• Maintain and support relationships with contractors to ensure engagement and alignment.
• Sponsor set of selected contractors, steering their performance in alignment with agreed goals.
• Benchmark and analyze Contractors rates vs market and steer them towards highest possible profitability while keeping requested level of quality

• Develops sales within allocated territories Plan/strategy/activities to achieve target budgets.
• Develop target lists of new business within existing portfolio and continuously review and update.
• Establish and present customized offers to customers and contractors.
• Negotiate with customers on contractual terms of service provision that is aligned to corporate sales policy and procedures.
• Adhere to approved credit limits granted to customers and enforce previously agreed payment terms.

• Prepare and realize planned Customer and Contractor visits.
• Responsible for product targets as defined within exiting portfolio.
• Responsible for budgeted growth in additional business within existing customer portfolio.
• Maintain all necessary information to assess credit worthiness of existing customer.
• Support receivables functions
• Ensure Customer commitments are clearly communicated to respective operations — clear business set up process.
• Report activities, quotes, sales calls and other information through standard DGF systems.
• Perform roles and responsibilities in compliance with Company Policies Procedures and Instructions.

• Accomplishes own tasks whilst in support of corporate goals

• 3 Outstanding communication and negotiation skills and the ability to focus on outcomes.
• Proven ability to build and manage relationships.
• Champion for development of successful sales engagement.
• Ensure a sound understanding of, show knowledge of and be strongly conversant in our industry workings
• Fluent French and English
• Minimum 8-10 years within the transport, logistics or freight forwarding industry (or similar service industry).
• Experience in sales environment with proven record advantageous.
• Graduate with supply chain and logistics field preferred.

• Comprehensive training and development opportunities.
• Mentorship from experienced freight forwarding professionals and senior leaders.
• Competitive salary

• The largest global network with more than ~30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

DHL