Customer Service Analyst

Ebene, Mauritius
Permanent
Full-time

23 days ago

Publication date : Mar 24, 2026, 12:00AM Orange Business is here!About usJoin us at Orange Business!We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities. About the roleKey Account Relationship ManagerThe Key Account Relationship Manager is responsible for managing client service relationships for a portfolio of assigned key accounts, in compliance with company procedures, to ensure customer satisfaction.Responsibilities:

Handles oral and written requests from Key Account clients (fleet managers) across the following areas:

administrative management, customer retention, proposing new services tailored to client needs, handling complaints, supporting clients in their processes within Orange, and providing information and advice to fleet managers. * Contributes to the continuous improvement of service quality:participates in cross-functional actions and projects, reports any malfunctions that may affect service quality, and proposes improvement initiatives through escalation to management and via internal systems. * Supports the upskilling of customer support advisors:shares expertise, including specific practices and requirements related to Key Account management. * Maintains relationships with clients and the sales team through meetings.
About youSkills: * Knowledge of business processes and quality standards

Knowledge of products and service offerings
Understanding of company strategy and organizational structure
Ability to manage client relationships
Ability to analyze customer needs and propose appropriate solutions

You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas. What we offer

Opportunités mondiales: Travailler au sein d’équipes multinationales avec la possibilité de collaborer avec des collègues et des clients du monde entier..
Environnement de travail flexible: Horaires flexibles et possibilité de combiner travail au bureau et à domicile (modalités hybrides).
Développement professionnel: Programmes de formation et opportunités de montée en compétences ou de reconversion.
Évolution de carrière: Possibilités de progression interne et de mobilité au sein d’Orange.
Culture bienveillante et audacieuse: Programmes de santé et de bien-être, initiatives en faveur de la diversité et de l’inclusion, actions de Responsabilité Sociétale des Entreprises (RSE) et événements de lien avec les salariés.
Programmes de récompenses: Programme de parrainage. Only your skills matterRegardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.

At Orange, only your skills matter.Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have.

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