Senior Officer, Business Implementation

Port Louis, Mauritius
Permanent
Full-time

23 days ago

Company DescriptionWe're a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world's top-15 private equity firms.Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.We're driven by our Group purpose, to power people and possibilities.Job DescriptionAs a Business Implementation Senior Officer, you will lead the successful onboarding of Alternative Investment Fund clients whilst managing a dedicated team. Your key responsibilities will include:

Lead the preparation and coordination of fee proposals and RFP submissions for Alternative Investment Funds across real estate, private equity, debt, and infrastructure asset classes.
Manage end-to-end client onboarding, coordinating AML/KYC analysis, compliance approvals, bank account opening, service agreements, legal documentation, and regulatory filings until handover to operational teams.
Serve as the primary point of contact for clients and internal stakeholders, maintaining regular communication, attending key meetings, and ensuring a seamless onboarding experience.
Oversee daily team operations, provide coaching and support to team members, and act as the first point of escalation for internal inefficiencies, blocking points, and client complaints.
Collaborate with the Head of Team to identify and implement process improvements that enhance stakeholder collaboration and strengthen team effectiveness.

What we offer

Comprehensive remuneration and pension: motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profile
Wellbeing: additional social benefits
Flexible working: we recognise the value of working flexibly and want to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements.

QualificationsWhat you will bring to the team:

University degree in Law or related field, with 4+ years of relevant professional experience;
Proven experience in the alternative investment fund industry or related Luxembourg corporate environment;
Strong problem-solving, collaborative, and client-oriented approach with excellent interpersonal skills and structured organisational abilities;
Proficiency in MS Office tools with fluent English; additional languages are advantageous;
Experience working in global organisations with multicultural and remote teams, demonstrating excellent coordination and stakeholder management capabilities.

Additional InformationOUR COMMITMENT TO YOU AND THE ENVIRONMENTSustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders - including our employees, clients, and local communities - while also reducing our impact on our natural environment.There is always more we can, and should do, to improve - whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We're committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees' careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,800+ employees - from 94 nationalities, across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.We're committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients' sustainability and success leads to our sustainability and success. We're emotionally invested in our clients right from the beginning.

IQ-EQ

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