IT Systems Engineer

Binary Technology Holdings

Mauritius
Permanent
Full-time

1 month ago

Key responsibilitiesOur organization is seeking a qualified IT Systems Engineer to join our team. The individual will be primarily responsible for providing technical support for our products to engineers and customers worldwide, ensuring the highest level of service and technical excellence.What responsibilities will you have?

Provide tier-2 technical support to a large number of products in a technical manner.
Be responsible for product deployment and support for a set of defined products.
Take ownership of the incident calls by providing acknowledgement, resolution and set expectations from the actual technical analysis.
Log, investigate and track technical issues from clients.
Closely monitor application events via web-based monitoring systems.
Be familiar with escalation procedures when working with responsible departments, depending on the severity of an incident.
Adhere to incident management KPI’s.
Ensure risks or concerns are maintained accordingly that could influence the quality of the software delivery or support and that timeframes are communicated properly.
Work closely with other teams to ensure effectivity of resolving incident calls, and effective communication with other teams.
Deploy and troubleshoot in-house software products’ features and fixes to live environments whilst understanding the potential impacts on various systems.
Document technical articles and problem resolution steps in company knowledge base system.
Identify and develop ideas to enhance tools, process, training, techniques etc.
Work diligently and responsibly on all live environments.
Provide excellent services to both internal and external parties in a timely manner.
Provide Stand-By and on-call support as required.

What skills & experience are we looking for?

Relevant Degree or post-secondary education (Ex. BSc IT / IS).
Strong understanding of Network infrastructure, IT system monitoring tools and service management concepts.
Microsoft Certified: Azure Administrator Associate certification and/or Microsoft Certified: Azure DevOps Engineer Expert. (or equivalent certification)
AWS Certified: AWS Certified Solutions Architect - Associate (or equivalent certification)
Demonstrate a strong understanding of SQL2014-

2019 including proven working experience with TSQL scripting. * Strong understanding or working knowledge of API concepts/support/deployment and integration processes.

Experience with Mobile App support and deployment.
Internet Information Services (IIS). Understanding configuration, optimization, and troubleshooting of IIS.
ITIL Certification would be advantageous. ITIL v3 and/or ITIL v4 Foundation certification.

Why You'll Love Working HereWhen you join us, you're not just taking a job - you're gaining a supportive environment where you can thrive. Here's what we offer:

Competitive Benefits Package: A great compensation plan including health insurance coverage, salary reviews, along with performance bonuses to reward your hard work.
Flexible Work-Life Balance: Enjoy a hybrid work setup with 2 days per week working from home. We believe in results, not just hours spent in the office.
Learning & Development: An excellent learning culture with on-the-job training, workshops, and mentorship. You'll gain valuable experience and keep sharpening your skills.
Dynamic, Global Team: Be part of a well-established company with a global reach. You'll collaborate with talented colleagues from around the world and work on impactful projects for an international audience.
Innovative Culture: We encourage new ideas and continuous improvement. You'll have the freedom to propose changes, experiment with automation, and make a real difference in how we work.
Employee Wellbeing: Our employees matter! We foster a social, supportive culture with regular team-building events, annual employee wellness screenings, monthly healthy lunches, celebrations for birthdays & work anniversaries and more. Traditions like these bring our team together and show we care about everyone's health, happiness, and growth.
Convenience at Hand: Located in Cascavelle Business Park, our office offers a calm yet professional environment with nearby shops and cafés as well as onsite secure parking to make your commute and day-to-day easier.

Hard skillsSoft skillsGood to knowGoals & Performance Metrics:We encourage new ideas and continuous improvement, and we set clear goals so you always know what success looks like. You'll have the freedom to propose changes, experiment with automation, and make a real difference in how we work, all while being supported with measurable objectives, regular check-ins, and constructive feedback. We focus on outcomes and you'll help define performance targets, track progress with the right metrics, and share learnings as you iterate. If you're motivated by ownership, transparency, and the chance to improve both results and the way they're achieved, you'll thrive here.N+1 Management Style:Our management style is one that is supportive and hands-on when you need it, and they trust you with real ownership and the space to do your best work. You can expect clear priorities, fast decisions, and open communication, with regular 1:1s focused on removing blockers, developing your skills, and helping you grow in your role. Feedback is timely and constructive, and wins are shared as a team, so you'll always know where you stand and how you can improve.Career Progression Opportunities:An excellent learning culture with on-the-job training, workshops, and mentorship means you'll keep building skills from day one, with support tailored to your goals. You'll gain valuable experience through real projects, regular knowledge-sharing, and opportunities to deepen both your technical and professional capabilities. As part of a well-established company with global reach, you'll collaborate with talented colleagues from around the world and contribute to impactful work for an international audience. As you grow, you'll have clear pathways to take on more responsibility, whether that's becoming a subject-matter expert, leading projects, mentoring others, or progressing into senior or leadership roles.Benefits & Culture:We offer a great compensation plan, including health insurance coverage, salary reviews, and performance bonuses to reward your hard work and impact. You'll also enjoy a hybrid work setup with 2 days per week working from home. We believe in results, not just hours spent in the office. Our culture encourages new ideas and continuous improvement: you'll have the freedom to propose changes, experiment with automation, and make a real difference in how we work, with a team that values ownership, collaboration, and practical innovation.Candidate Selection Criteria:We're looking for candidates who combine strong core skills with a proactive, improvement-driven mindset. You should be able to communicate clearly, collaborate well across teams, and take ownership of your work from planning through delivery. We value people who can prioritize effectively, think critically, and use data and feedback to make sound decisions. Attention to detail, reliability, and a willingness to learn are essential, along with the confidence to suggest better ways of working and follow through on implementation. Relevant experience is important, but we're equally interested in your potential, problem-solving approach, and how you contribute to a positive, high-performing team culture.Work condition:You'll work in a structured, supportive environment with clear priorities, realistic timelines, and the tools you need to do your job well. Our setup is hybrid, with 2 days per week working from home, and we focus on outcomes rather than time spent at a desk. You can expect regular team check-ins, straightforward communication, and a collaborative culture where it's easy to ask questions and share ideas. We prioritize sustainable workloads, reliable processes, and a healthy balance that helps you consistently perform at your best.Message from your future manager N+1:People are at the heart of what we do, and we want you to feel that from day one. We've created a warm, supportive culture with regular team get-togethers, annual wellness screenings, monthly healthy lunches, and little celebrations for birthdays and work anniversaries. It's our way of staying connected and making sure everyone feels valued, healthy, and supported as they grow.

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