Assistant(e) de Saisie

• Ensure the control, compliance, and entry of contractual elements related to Cloud offers sold autonomously in order to streamline the sales process and remove any administrative barriers.

• Verify the completeness and compliance of the contractual package (contract, purchase order, quotation).
• Ensure compliance with eligibility conditions for autonomous sales (technological scope, market segment, relevant products).
• Confirm that purchase orders and contracts are properly validated and countersigned by the DSF Sales Director.
• Identify missing documents or anomalies and follow up with the relevant stakeholders.
• Accurately input contractual information into the Contracts tool.
• Update and monitor internal administrative files.
• Ensure the quality and accuracy of entered data.
• Guarantee compliance with internal procedures and regulatory requirements.
• Collaborate with sales, management, and legal teams to streamline case processing.
• Contribute to reducing administrative processing times.
• Perform additional tasks as assigned by management.

• Produce control reports (compliance rate, types of anomalies, processing times).
• Participate in internal control reviews when necessary to ensure contractual data compliance.
• Propose corrective and preventive actions in collaboration with sales teams.

• Excellent written and verbal communication skills.
• Proficiency in IT tools (an asset).
• Good understanding of Customer Relationship Management (CRM) processes.
• Knowledge of the telecommunications sector.

• Proactive approach in handling requests.
• Strong communication skills.
• Excellent interpersonal skills and customer service orientation.
• Good time management and organizational skills.
• Team spirit and ability to collaborate to solve issues when necessary.
• Attention to detail and adherence to defined processes and procedures.
• Ability to build and maintain effective working relationships with colleagues, management, and clients.
• Autonomy, motivation, and initiative.
• Persistence and determination.
• Flexibility and adaptability, especially regarding working hours.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Results-oriented with strong problem-solving skills.
• Willingness to learn and develop skills.
• Analytical skills, diagnosis, and incident resolution capability.

• Bilingual French/English (written and spoken).
• Proficiency in IT tools, especially Microsoft Office Suite: Word, Excel, Outlook.

• Minimum: Bachelor’s degree (IT, Engineering, or BSc).

• Minimum 3 years of experience in back-office operations, contract document management, and customer relationship management.

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards. Only your skills matterRegardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.

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