Senior Solutions Specialist

Mauritius
Permanent
Full-time

1 month ago

About the opportunityThe Senior Solutions Specialist is responsible for assisting implementation project teams to deliver Dayforce configuration that follows best practices, providing limited customer support to clients that are awaiting implementation of their Dayforce product, and delivering long-term solutions to address configuration gaps identified by Dayforce customers post go-live that meet the documented customer requirements in the statement of work (SOW). Rework solutioning includes confirming and/or gathering requirements, identifying data and configuration issues, and architecting a scalable and robust solution. The Senior Solutions Specialist must ensure timely completion of these projects across a variety of Dayforce modules and ensure the solutions provided are aligned to customer’s needs. Responsibilities also include mentoring and consulting with team members, documenting implementation process gaps and incorporating best practices. Additionally, the Senior Solutions Specialist works with internal teams across the organization to improve implementation quality and minimize rework post go-live.What you'll get to do

Confirm, gather, understand and document customer requirements
Consult customers on various options to address business requirements by:
Leveraging best practices
Considering downstream effects of configuration choices
Applying deep understanding of data flow in Dayforce and 3rd party applications
Considering product performance and cloud resources to optimize solutions
Write SQL code to identify, troubleshoot and fix data as well as configuration issues in the customer’s Dayforce instance
Understand, troubleshoot and modify XML and XSLT code
Project Management
Create and follow a project plan using effort estimation, outline action items, measure progress, make adjustments and follow the plan through to completion
Provide customers with meaningful and timely updates
Prioritize and manage multiple projects for a customer and maintain strong relationships
Collaborate with customers, Ceridian resources and 3rd party vendors to conduct thorough testing and deliver a complete and high-quality solution
Understand and adhere to Ceridian internal business processes to ensure customer success
Demonstrate product expertise of the Dayforce application and how various modules interact
Collaborate with Product Management, Development, Implementation and Support teams to identify gaps, implement processes and tooling initiatives to improve implementation quality
Use negotiation and conflict resolution skills to drive projects to successful resolution
Recommend continued product enhancements
Support the Solutions Team by

Providing mentorship and high-quality training materials
Providing solution oversight for projects
Create, document and optimize team processes

Skills and experience we value

Bachelor’s Degree in Computer Science, Engineering, or relevant software/computer related fields
4+ years of support experience or equivalent
Superior communication, organizational and problem-solving skills
Strong proficiency with SQL and an understanding of relational database systems
Expert understanding of programming, HTML and Microsoft Server Technology
Technical knowledge of XML and XSLT
Solid exposure to hosting and change management protocols

What would make you really stand out

Previous experience in support, consulting and/or project management experience specifically in the HCM space
Certification in the HCM space such as CPA Payroll Compliance Legislation and Payroll Fundamentals
French language skills

Working Environment and Physical Demands

General office environment
Ability to work flexible hours and willingness to travel to client site if needed
Adaptable to a fast-paced and dynamic environment

Ceridian

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