Protime, proud member of the SD Worx group, has become a successful European provider of HR software solutions and related services for Workforce management, Time & Attendance, Access and Planning. With its solutions and expertise, Protime helps companies deal with time in a more efficient and valuable way. We successfully implement our software at our national and international customers.'Make time valuable' is our vision, and we make it happen everyday thanks to our 560 committed international employees.Are you looking for a new challenge? Would you like to play a role in a Belgian-Mauritian adventure? Then seize this opportunity to use your talents for a Once in A Lifetime Employer with strong international growth ambitions!What you will be doing as a Hub Operations Team LeaderTo support Protime's continued international growth, we are looking for a Hub Operations Team Leader in our office in Mauritius (Ebène). You will play a crucial role in leading and managing a multidisciplinary operations team. Your responsibilities will include both technical oversight and people management. You’ll report to our Hub Lead in our HQ in Belgium and collaborate with other Team Leaders to ensure alignment and evolution across all teams in our local markets (Belgium, the Netherlands, France, International, …).How will you do this?You lead a multidisciplinary operations team, by inspiring and motivating employees (Implementation Consultants, Customer Care Advisors, PMO’s, …): providing guidance and direction in agile processes to achieve the growth of the different Business Units. Your role involves both technical and managerial aspects.As Hub Team Leader, you ensure that your team members have the necessary support, knowledge, and connections to collaborate efficiently with the teams in our local markets. You will ensure your team members know where to find the right functional and technical support. You act as a bridge between local needs and international expectations, helping to create alignment and clarity.You collaborate with other Team Leads to ensure that all teams move in the same direction, share best practices, and continuously improve. You help identify knowledge gaps and facilitate mentorship where needed.You play a crucial role in mentoring, resource planning, coaching and creating a positive work environment, but decision-making on operational strategy remains with the Team Leaders in our local markets.You understand and support the company’s growth objectives and entrepreneurial mindset. You are responsible for monitoring key performance indicators (KPI’s) and regularly providing updates on team progress, resource allocation, and internal projects.Your skills and mindset to start at ProtimeYou have a minimum of 4 years experience as a Team LeaderYou’re an authentic empathic leader with a strong coaching mindset.You have experience in leading (international) teams, preferably in an agile environment.Strong coaching abilities to drive individual development and growth within the team.You have an agile growth mindset. You’re able to quickly and effectively address challenges and changes within the team, make informed decisions, and drive results. You handle changing circumstances and growth expectations of the company.You have good organizational skills to plan, prioritize, and coordinate the work of the team.Your excellent communication and interpersonal skills allow you to work effectively with team members and stakeholders across boundaries.Beside the practical skillset, we’re also looking for a true bridgebuilder who keeps the team together.Given the international context, we expect a perfect knowledge of English. If you can express yourself in French, that would be a huge plus as well! Knowledge of any other European language (such as Dutch, Spanish, German, …) is an asset.Why choose Protime?Protime is on the rise, with a global mindset and big ambitions. You’ll be making an impact, constantly learning, and growing with us. We thrive in a fast-paced environment where decisions get made quickly and communication is refreshingly direct. Change? We love it! New ideas? Bring them on!We’re all about leveling up, both in our work and in how we support each other. Team success and personal satisfaction go hand in hand here.What do we have to offer?Leaves: all types of leave granted from day 1 (annual leave, study leave, maternity/paternity leave, wedding leave, compassionate leave). Eligible for seniority leave after 3 yearsInsurance benefits: Medical insurance fully paid by SD Worx for you and two dependents (children up to 18 years old). Option to upgrade available. You are also eligible to enroll your parents in your medical insurance at a subsidized rateMonthly fixed transport allowanceNo deduction for using the company’s transport after workEligible for a mobile voucher, redeemable at one of four suppliers, renewable every 3 yearsFixed internet allowance for home useCareer break optionWorkation: possibility to work from any SD Worx location (4 weeks per year, EU only)Yearly performance review with remuneration reviewYearly company bonusCar loan: subsidized interest facilityReferral programLearning opportunities: through an individual development plan and professional trainingCareer growth: whether you want to become more of an expert in your field or want to expand your knowledge more horizontally, there is always room to grow within SD Worx!Please be informed that upon successful completion of the interview process, you will be required to submit a recent Certificate of Character, and you will undergo a background check as part of our standard legal procedures.From many places, we work as one, moving from better to best together.SD Worx embraces diversity in the workplace. Diversity brings inspiration and innovation to our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, or stage of life.
