Team Manager Comptabilité H/F

Port Louis, Mauritius
Permanent
Full-time

1 month ago

Team Manager Comptabilité H/FFrench Leader in debt management & acquisition, iQera helps large companies and financial institutions at every stage of their client financial cycle by combining operational excellence, human and artificial intelligence.
iQera aspires to create the difference through its convictions:

Achieve the unprecedented
Play as a team
Leave a positive impact

More than just resumes, iQera is looking foremost for personalities that will make a difference. The group wants to build a community of collabor'actors that are engaged, atypical and curious to learn, who want to find their path and thrive while giving meaning to their profession.
The Group currently relies on a Tribe of more than 2300 collborar'actors on 13 sites in 6 countries.Your responsibilities within our TribeThe Team Manager drives the activity by monitoring KPIs, analyzing results and leading the team.MAIN ACTIVITIES & RESPONSIBILITIESManagement

Manage and supervise team(s) specialised in Order To Cash Cycle:
Oversee day to day operations by organising daily briefings, meetings or one-to-ones to present the results and to set goals and priorities
Motivate teams to achieve the objectives

Train and coach each employee to develop their skills to meet clients' needs.

Monitor team performance Be responsible for his/her team regarding attendance and discipline where he/she may seek support from management and HR
Create an inspiring team environment with open communication culture.
Be part of the decision-making process for recruitment of a member of his/her team(s)

Operations

Be the contact person for the client for any matter regarding the delivery of the client's contract
Ensure KPIs achievement defined by the client and/or internally:
Analyse and monitor daily activity performance
Identify anomalies/problems and report any act of abuse or conflict that could cause harm or have legal, moral or commercial repercussions on the company
Perform regular analysis of operational dashboards in order to comment and ensure compliance with customer objectives
Be accountable for the Service Level Agreement

Be responsible for the quality delivered by his/her team regarding written and oral communication with the client/debtors of the client/iQera
Propose ways to improve day-to-day operations and customer satisfaction
Ensure understanding, training and application of Standard Operations Procedures (SOP or Modus Operandi) defined with the client(s) and written updates of the SOP when changes occur after the implementation phase
Prepare and lead COREC/COPROD (Comité de Recouvrement/Comité de Production) and/or COPIL (Comité de Pilotage) with the client(s)
Provide & communicate reports about team productivity and performance
Ensure proper compliance with company rules and strengthen adherence to company policy

Your distinctive profile

Diploma or Bac+2 in Accounting/Management/ACCA Level 2/Mathematics or any other related field
Excellent written/oral communication skills in French
Good practical knowledge of Microsoft Excel
At least 1 year of experience in Management in a BPO environment
A good knowledge of Order To Cash Cycle is a plus
Analytical capacity: high sensitivity to production indicators

SOFT SKILLS

Leadership abilities
Strong communication skills and active listening
Strong human relations
Customer oriented
Anticipation and planification
Quality orientation and results oriented
Autonomous
Good team spirit

Withstrong position on the market, a culture focused on technology, cutting edge expertise and human intelligence, we develop the ambition to become a key player in the transformation of our profession. Our objective: improve the financial client relationship of our business clients and answer to their performance stakes.
Our group has a strong policy that favors the integration and employment of people with disabilities. All our offers are open to you.
Offer is located at PORT LOUIS in CDI.If you wish to be part of our Tribe and this offer has retained your attention, send us your candidature.
Start a new adventure with us…

MCS Groupe

Apply Now