PR & Communications Manager

• Develop and execute an integrated, strategic annual plan for public relations and social media to align with the hotel’s business objectives.
• Lead proactive and creative programs that identify and leverage unique, newsworthy opportunities to elevate the hotel’s presence.

• Build and maintain strong professional relationships with local, regional and international media and influencers to generate consistent coverage.
• Pitch targeted story ideas, organize media visits, coordinate interviews, and host familiarization trips to highlight the hotel’s offerings.
• Ensure timely posting of press releases and story starters on the Four Seasons Press Room.
• Act as a strategic advisor on reputation management, monitoring public attitudes and managing issues or crisis communications.

• Oversee and innovate the hotel’s digital and social media strategy, curating engaging content that reflects our brand’s DNA.
• Manage all property social media channels, increasing follower engagement and elevating the brand’s digital presence.
• Actively co-manage the hotel’s proprietary website, ensuring content is current, aligned with business goals and optimized for SEO.
• Collaborate on PPC campaigns, e-commerce initiatives, and digital storytelling to drive traffic and revenue.

• Partner with F&B and Spa teams to design and execute promotional campaigns that support revenue objectives.
• Coordinate with third-party agencies, ensuring alignment with strategic goals and maximizing opportunities for exposure.
• Manage content for third-party platforms and partner websites to ensure accurate representation of the hotel.

• Maintain a comprehensive image library to ensure consistent, high-quality visual representation.
• Oversee photo and video shoots, ensuring alignment with brand standards.
• Pursue and integrate user-generated content, collaborating with influencers and leveraging social media tools effectively.

• Lead community relations, CSR initiatives, and internal communications to strengthen the hotel’s reputation as a valued community partner.
• Serve as a liaison with corporate communications teams, pitching stories and engaging in group-wide initiatives.

• Bachelor’s degree in Communications, Journalism, Marketing, or a related field.
• Minimum 3-5 years of proven experience in public relations, social media, or marketing communications, preferably within the luxury or hospitality sector.
• Strong media relations experience with established connections that deliver measurable results.
• Exceptional verbal and written communication skills with an ability to create compelling narratives.
• Creative mindset with a keen eye for detail and aesthetics, including photography and visual storytelling.
• Proficiency in leveraging social media platforms and analytics tools to monitor and optimize performance.
• Demonstrated ability to manage multiple projects, meet deadlines, and excel under pressure.
• Expertise in SEO, PPC, and digital marketing strategies is highly preferred.
• Adept at collaborating with diverse teams and managing third-party agencies and vendors.
• Reading, writing, and oral proficiency both in English and French.

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals

• Full Time - Office Hours unless otherwise required as per the role, including hosting media, events and more

Four Seasons Hotels