Customer Services Officer
Providence Life Limited, PCC
- Mauritius
- Permanent
- Full-time
All employees undergo a probation period of 6 months. This is to ensure that you are happy with your employment and have the capability of meeting or exceeding the requirements of the position at hand. At the end of your probation period both parties will discuss, by way of formal review, the working arrangements, and if both parties are in agreement you will be classified as a 'permanent employee' and will be eligible to receive the same benefits that other employees have access to.
Performance reviews are carried out every January for the precedent year. Pay reviews and bonus schemes are based on annual performance reviews.N+1 Management Style:The Company embraces a participative and transparent management style. You'll work in a team-oriented environment with regular briefings and a focus on professional growthCareer Progression Opportunities:You will have the opportunity to grow into senior roles in community strategy, with continuous learning and internal collaboration encouraged.Benefits & Culture:Our company's culture is embedded in 5 core values namely respect, accountability, integrity, challenge and empathy. Providence is not only dedicated to its clients but also to its employees. Your growth and development are paramount to us. We invest in your career goals and look forward to witnessing your growth as part of our Providence family.Candidate Selection Criteria:Skills and Competencies- Efficient and accurate processing of servicing requests, applications, and queries in line with agreed policies and procedures.
- Strong customer relationships and deliver customer centric solutions to clients, making good and timely decisions but always acting with the highest integrity to safeguard the business.
- Support to improve the operational systems, processes, and policies in line with the core business goals.
- Ability to interact and collaborate with internal stakeholders and all customers.
- Deliver on team and individual KPI's.
- Attention to detail and accuracy is crucial.
- Ability to effectively communicate with all levels of the business.
- Provide regular progress updates to the line manager.
- Team player with a positive can-do attitude who takes personal accountability and displays a growth mindset.
- Planning, time management & organisational skills.
- Ability to work to deadlines and under pressure whilst maintaining the quality of output.
- To understand and demonstrate the values and culture of the organisation.
- Ensure you maintain and actively seek to improve your product and technical knowledge, in particular around AML obligations.
- Demonstrate the ability to apply logic to a given scenario to provide the best outcomes for the business and customer.Knowledge, Education and Experience
- Bachelor's degree.
- Relevant experience in Customer Services in the global business sector / insurance / financial services sector of at least 1-2 years.
- Knowledge of relevant computer applications such as MS Office.
- Product knowledge and current and up-to-date information on legal and regulatory framework.
- Call handling abilities to manage inbound and outbound communications.
- Ability to work under your own initiative and take responsibility for your daily tasks.
- Ability to learn quickly and effectively.Work condition:5 days work scheduleMessage from your future manager N+1:A starter position based in our Mauritius office.
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