Hiring, training, supervising, and evaluating employees.
Preparing employee work schedules.
Addressing employee disputes, questions, and concerns.
Ensuring all staff adhere to safety standards, company policies, and procedures.
Managing and accounting for all handling procedures.
Ordering, recording, and managing inventory.
Ensuring the shop is adequately stocked, clean, and visually appealing.
Motivating employees to reach sales goals and provide excellent customer service.
Handling customer complaints.
Hard skillsSoft skillsGood to knowGoals & Performance Metrics:You will undergo a probationary period of THREE (3) MONTHS as from the date of commencement of employment. After having successfully completed the probationary period you will be confirmed in your post.N+1 Management Style:There is a consultative management style. Managers ask for the opinions and thoughts of their team, consulting the viewpoints of every member of their team.The manager will make the final decision, but they will consider all of the information given by team members before they do so.This style is often used in specialized fields, where employees are experts, and their input is needed for the management to make informed decisions.Career Progression Opportunities:As part of our performance culture, your work objectives will be defined and regularly assessed by your immediate superior to ensure individual professional progress and growth. You will be informed of the Key Performance Indicators (KPIs) which will be applied in assessing further your performance.In line with the policies of the Company, you will be expected to apply rigorously at all times the Standard Operation Procedures (SOPs) and work processes established by Management for the successful running of the business.Benefits & Culture:Working at Attitude means being part of a welcoming and inclusive workspace. We take care of our guests - but first, we take care of our staff, our Family Members. Attitude staff enjoy a profit-sharing scheme, pension, medical insurance, discounts in our hotels, meals at work and a good work-life balance!Other perks of working for Attitude Hotels include fun activity days, long-service awards, recognition awards and our Attitude Family Member Children Education Fund, which presents one scholarship a year to a Family Member's child.Candidate Selection Criteria:
Previous experience in a management or retail position.
Strong leadership and management skills.
Excellent communication skills, both verbal and written.
Good interpersonal and conflict resolution skills.
Basic knowledge of accounting.
Strong customer focus and decision-making skills.
Work condition:Stands in for Shift (Day, afternoon or night shift)Working Monday to Friday 8h00-16h00 or 15h00 23h00. However, depending on the exigencies of our operations, we expect the candidate to be flexible.Message from your future manager N+1:Join the Attitude FamilyAt Attitude, we have proudly been awarded the Great Place to Work label for years now (and #1 Best Workplace 2 years in a row!)Come and discover why!This role entails in assisting the Assistant Head Housekeeper with supervision training, and working alongside team members to guarantee that all hotel rooms and public areas adhere to our cleanliness and maintenance standards. The primary aim is to improve the customer experience by consistently elevating cleanliness standards across the entire hotel.