Managed Operations Specialist

• Ensure completeness and professionalism while maintaining "Right the First Time" accuracy and schedule adherence.
• Prepare and respond to inquiries from peers and clients.
• Interface with clients and use critical thinking skills to resolve complex problems within a high-volume, fast-paced environment
• Manage assigned work in an organized, proactive manner to meet all required commitments, including KPI's (metrics) and client SLA's (service level agreements)
• Proactively highlight risks and prepare root cause analysis to ensure issues/concerns are escalated for resolution
• Support peer work audit for accuracy
• Assist with root cause analysis and logging checks
• Track and resolve errors
• Perform miscellaneous requests from team
• Work with cross-functional internal partners to resolve client payroll matters and employee inquiries
• Ensure accurate and timely processing of payroll impacting changes, tax forms, payments and payroll processing for assigned clients
• Work with cross-functional internal partners to resolve client payroll matters and employee inquiries, providing on-going daily support and subject matter expertise
• Provide HR/Payroll support services to clients according to Dayforce contract, government compliance and business needs
• Create, update and review standard operating procedures and perform quarterly document reviews
• Have an “I own it” attitude about deliverables and projects from start to finish
• Proactively manage quarter and year-end payroll auditing
• Think and act ahead, spot opportunities and act accordingly and proactively Contribute to process improvements

• Eager to learn, grow and develop – self-study, company trainings, feedback
• Ability to make sound decisions, work independently and assist other staff members.
• Ability to maintain a positive work atmosphere facilitating the success of the department.
• Ability to maintain sensitive and highly confidential information
• Seek improvements, question processes, streamline, prioritize, and be efficient
• Be a global partner, take ownership, seek solutions even when it is not your job
• Functions well in a constantly changing environment, adaptability
• Partner cross functionally to align with Wage Administration department needs
• Ability to make sound decisions, work independently and assist other staff members.
• Excellent professional verbal and written communication skills
• Exceptional customer service abilities
• Strong attention to details and accuracy
• Self-motivated with the ability to succeed in a fast-paced/high-volume transaction-based environment.
• Comfortable with meeting firm deadlines, SLA’s/service level agreements, and metrics
• Critical thinking and problem-solving skills a must
• Time Management and Prioritization
• Analytical and Reporting Skills
• Computer Literate (MS Word, Excel, PowerPoint, Outlook)
• HSC Holder or Higher Education
• At least 1-3 years of work experience in an office environment (desirable)
• Domain Knowledge - US/CAN Payroll (desirable – else, to acquire during provided training)

• Flexibility in terms of working hour - Night Shift Role - coverage from 4.00 or 5.00 PM (8 AM EST) to 4.00 or 5.00 AM (8 PM EST) - any 9-hour shift in that range.
• Ability to work overtime (Weekday/Weekend) during year end season and including public holidays.

Ceridian