Application Support Analyst

Mauritius
Permanent
Full-time

1 month ago

Key responsibilitiesKEY RESPONSIBILITIES:Respond to user incidents and requests while ensuring compliance with SLAs and user satisfaction.Contribute to the ticket reduction strategy (continuous improvement).Train users according to their needs (new features, new users, new companies integrated into the group, etc.).Perform configuration actions based on the needs of subsidiaries or project teams (new companies, new accounts, changes to closing periods, etc.).For certain applications, participate in the review of financial data submitted by subsidiaries and provide associated reporting.Hard skillsGood to knowGoals & Performance Metrics:Probation Period: 3 months with performance evaluation.N+1 Management Style:Participative - we value collaboration and initiative.Career Progression Opportunities:Opportunities for job enlargement within the company.Benefits & Culture:Medical cover (main member + dependents) fully sponsored
Private pension scheme
Transport allowance
Annual performance bonusCandidate Selection Criteria:Bachelor's degree (BAC+3) in Finance or ACCA Level 2.Minimum of 2 years of operational experience in Finance/General Accounting.Good knowledge of financial and accounting ERP systems.Ability to independently analyze and resolve incidents.Work condition:

Fully sponsored attractive medical cover (main member + dependents).
Private pension scheme.
Transport allowance.
Annual performance bonus.
WFH

Flexitime

Message from your future manager N+1:"If you're organized, meticulous, and customer-oriented, this role is perfect for you. Don't wait -send us your CV today!"Ready to join us? Apply now!

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