Head of Human Resources of the Major Service Center Indian Ocean Operations

• Provide HR leadership for Mauritius and Madagascar MSCs ensuring Orange Promise is put in action.
• Lead,manageanddevelopateamofHRconsultants:
• ProvideguidanceanddirectiontotheMSCsHRteamtoensuretheimplementationoftheHRstrategyandplans.
• EnsuretheMSCsHRteamisadequatelyresourcedandtrainedtomeettheneedsofthebusiness.MaintainleadingedgeknowledgeonHRissuesinordertoactasaLocalBusinessPartner.
• ManagetheHRfunctionstoguaranteetheefficientdeliveryoftheHR functionalcontributiontothecompanyintheshortandlongterm.
• Responsible to develop and execute annual country HR plan in consultation with Mauritius and Madagascar MSCsLeadershipboard.
• Regional Head of HR identify/ facilitate agreement on key business critical issues and set priorities, present solutions for each priority, execute and manage deadlines, provide regular updates to leadership and key stakeholders.
• beproactiveinhighlightingrisks/liabilitiesandprovideideas/insights/expertisearoundHRtopicsandtrends.
• Anticipate impact changes and acts to develop and deliver programs that support change.
• Provide expert advice and coaching to managers to help them achieve their people objectives and initiate actions to motivate and engage people.
• Accountable for managing employee relations concerns, and complaints, ensuring adherence to applicable company policy and local laws and regulations.
• Ensures smooth coordination and administration of Company compensation and benefits programs by studying andassessingbenefitneedsandtrends(health plans, retirement plans, leaves of absence, health&safetyprograms, teleworking,includingbutnotlimited to employees’ Compensation).
• RecommendanddeliverprogramstoaddressemployeemoraleandengagementensuringactionsbasedontheresultsofannualVoice UP campaigns.
• WorkwithHRManagementfortheregionandglobalstakeholders,createand deliverCorporateSocialResponsibilityandDiversityprograms.
• Identifybusinessneedsandprocessimprovementopportunities;collaboratewith HRSharedServicesCentertoassessanddevelopsolutionstoimprove business results through effective support to employees and managers.
• Pilot the end to end recruitment process performances to ensure that the company is seen as the Employer of Choice and to achieve good employee experience in this area.
• Maintain the company performance management system, reward structure and career succession planning in order to deliver efficient processes for managing recruitment, performance, leadership, organizational culture and reward structure.
• NetworkandrepresentOBSintheIndianOceanenvironmentinparticularwithacademicinstitutionsandOrangeinthisarea.
• Buildmulti-functionalrelationships, bothasamemberofthecountry management boardandwhenworkingwithpeopleacrossallfunctionsonaday-to-day basis,creatinganenvironmentwhereinformationandresourcesaresharedinpursuitofbusinessgoals.
• MaintainandmanagetheHRsystemsandtoolsthroughefficientusagetoensuredataintegrityofallstaff recordsinMauritius.
• Ensure havingaworkableHRfilingandrecordarchivingsystem.
• Deliver a high-quality HR service, ensure best practice standards, practices and systems are applied and to adhered to.
• Manage the country’s pay-roll process in collaboration with Finance. Ensure accurate and timely delivery of pay slip.

• PossessesauniversitydegreeideallyinHumanResourceManagementorarelatedbusiness discipline.
• Demonstratesaminimum of10years’experienceinHumanResourceswhereas 3yearsatmanagementlevel.
• Has experience and sound knowledge of employment legislation and interpretation of local labor law.
• DemonstratesextensiveknowledgeofHRpolicyandpracticessuchastalent,performance,learning,reward,successionplanning.
• IsfluentinbothEnglishandFrench.
• Has Agility and Digital skills(comfortable in social networks and agilegovernance).
• Hascapacitytoworkinacomplexandmatrixenvironment.
• Has ability to juggle between critical and routine operational delivery needs and strategic business planning and support.
• HasprovenskillsintranslatingbusinessneedsintoaneffectiveHRplan/ activitiestomanage.
• Isasolidteamplayerwithateaming,collaborativemindset.
• Hasexcellentcommunicationsskills(verbalandwritten)withabilitytodelivereffectiveoralandwrittenpresentations.
• Has strong analytical, data interpretation and problem-solving skills to assess opportunity for continuous improvement.
• Haseffectivestaffleadership,development,andmanagementskills.
• Hasagoodknowledgein B2BmarketandOBSHRprocess&tools wouldbeaplus;
• AdditionalInformationQualifications.
• Requires 10+ years human progressive leadership in business or human resource management roles in organizations with multi-state responsibility, previous change management (growth, restructuring, acquisition), M&A resources management.
• Experience inthetelecommunicationsandconsulting industry aplus.
• You bring open mindedness, ability to handle pressure, leading with courage and empathy, assertiveness and communication effectively.

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards. Only your skills matterRegardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.

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