Payroll Specialist III

• Ensure accurate and timely processing of payroll impacting changes, tax forms, payments and payroll processing for assigned clients
• Work with cross-functional internal partners to resolve client payroll matters and employee inquiries, providing on-going daily support and subject matter expertise
• Provide HR/Payroll support services to clients according to Dayforce contract, government compliance and business needs
• Create, update and review standard operating procedures and perform quarterly document reviews
• Have an “I own it” attitude about deliverables and projects from start to finish
• Proactively manage quarter and year-end payroll auditing
• Think and act ahead, spot opportunities and act accordingly and proactively Contribute to process improvements
• Achieve delivery of tasks in accordance with agreed schedules, procedures and standards - Meet or exceed process KPIs
• Drive customer satisfaction by providing high quality of service - Execute corrective and preventive action plans
• Record key delivery data for metrics purposes
• Aim at becoming a Subject Matter Expert in process
• Be an effective team player - Proactively highlight risks
• Ensure that complaints are proactively escalated -Seek and respond to development feedback
• Mentor & Coach new recruits in their process
• Promptly escalate exceptions to the Seniors/Team Lead/Manager
• Accountable for individual performance

• 2-5 years of (UK, US, CAN) payroll processing experience in a high-volume payroll operation. End to end payroll experience a plus but not required
• Experience in the payroll outsourcing or consulting industry preferred
• Requires a clear understanding of payroll, benefits and taxation and an understanding of applicable legislative requirements
• Ability to resolve client’s issues and provide superior customer service to internal and external partners
• Must have excellent verbal and written communication skills with the ability to communicate clearly, technically, and effectively with customers and internal partners
• Experience working in a case management system is preferred.
• Good analytical, organizational, and problem-solving skills
• Proficiency in Microsoft Word, intermediate Excel, and PowerPoint
• Dayforce/Ceridian product knowledge desired
• Associate’s degree desired
• Bilingual is an asset

• Flexibility in terms of working hours (should be able to work in US/CA hours)
• Ability to work overtime (Weekday/Weekend) during year end season and including public holidays.

Ceridian