Payroll Specialist III

• Responsible for ensuring all aspects of the payroll cycle, including tax, benefits, garnishments, etc. are processed, reconciled, audited and transmitted accurately and timely

• Ensure accurate and timely processing of payroll impacting changes, tax forms, payments and payroll processing for assigned clients

• Responsible for quality control and auditing to ensure accuracy and low error or defect percentage

• Work with cross-functional internal partners to resolve client payroll matters and employee inquiries

• Provide Payroll support services to clients according to Dayforce contract, legislative requirements and business needs

• Establish and maintain a deep understanding of customer’s requirements and their changing needs to ensure services delivered are as per contractual obligations and in accordance with customer SLAs.

• Create, update and review standard operating procedures and performs quarterly document reviews

• Have an “I own it” attitude about deliverables and projects from start to finish

• Manage client and consumer related tasks within the case management system ensuring all documentation is complete, accurate, and timely

• Proactively manage quarter, and year-end payroll auditing and processing

• Think and act ahead, spot opportunities and act accordingly and proactively contribute to process improvements

• 3 years of end to end payroll processing experience (across Canada and/or US) in a high-volume payroll operation (2000+ employee population)

• Experience and a clear understanding of payroll, benefits and taxation and an understanding of applicable legislative requirements

• Ability to resolve client’s issues and provide superior customer service to internal and external partners

• Excellent verbal and written communication skills with the ability to communicate clearly, technically, and effectively with customers and internal partners

• Good analytical, organizational, and problem-solving skills

• Proficiency in Microsoft Word, intermediate Excel, and PowerPoint

• Experience in the payroll outsourcing or consulting industry preferred

• Experience working in a case management system is preferred

• Industry related certifications or desire to obtain within two years of employment

• Experience with Dayforce HCM or similar cloud payroll technology

• Strong working knowledge of quality control and auditing standards

• A desire to continually learn

• Ability to communicate and collaborate with clients and internal team members

• Dayforce product knowledge desired

• Associate’s degree desired
• Bilingual (English/French) is an asset

• Flexibility in terms of working hours - should be able to work a 9-hours shift between 8am to 8pm EST (4pm to 5am MUT).

• Ability to work overtime (Weekday/Weekend) during year end season and including public holidays.

Ceridian