Food and Beverage Operations Manager

• Provides strong, visible leadership to Outlet Managers and teams; builds a high-performing, motivated and accountable department.
• Leads by example and instils a culture of excellence, continuous learning and innovation.
• Actively participates in Employee Relations activities and supports engagement initiatives across the division.
• Coaches and mentors Outlet Managers, ensuring structured career development plans and succession planning are in place.
• Ensures alignment with company philosophy, standards and policies across all supervised outlets.
• Drives operational efficiency, productivity and inter-departmental harmony.
• Demonstrates genuine warmth and enthusiasm when dealing with guests and internal customers; lives and promotes the Golden Rule.
• Ensures full standards compliance through regular audits, spot checks, standards testing and implementation of corrective action plans.
• Monitors financial performance including revenue, profitability, cost control and productivity.
• Oversees administration of departmental records, payroll, rostering, leave planning and manpower planning.
• Ensures strict adherence to grooming, hygiene and code of conduct standards.
• Conducts regular leadership meetings with Outlet Managers; reviews minutes of departmental meetings.
• Provides structured and ongoing performance feedback to direct reports.
• Acts as a hands-on leader during peak periods and high-profile events.
• Ensures a safe, clean and well-maintained working environment across all outlets.
• Performs any other cognate duties as assigned by senior management.

• Oversees daily operations of multiple outlets, ensuring seamless service delivery and consistent quality standards.
• Maintains strong floor presence; engages actively in service during high-volume periods.
• Drives achievement of revenue and profit targets; develops and implements revenue enhancement and cost management strategies.
• Leads and contributes to the Food & Beverage marketing plan; evaluates menu engineering, pricing strategies and promotional activities.
• Reviews and analyses outlet performance reports, guest satisfaction scores and financial results; implements corrective measures where required.
• Champions up-selling initiatives and monitors effectiveness through sales analysis.
• Ensures guest history records are accurate and effectively utilized for personalized experiences.
• Takes ownership of service recovery at a senior level and ensures timely resolution of guest concerns.
• Oversees planning and execution of major events.
• Ensures beverage and wine lists are strategically managed and commercially optimized.
• Continuously develops culinary, beverage and wine knowledge; supports training sessions, tastings and knowledge-sharing initiatives.
• Conducts routine outlet inspections; ensures timely maintenance and rectification of physical defects.
• Reviews pre- and post-service checks across outlets to ensure consistency.
• Ensures full compliance with cashiering, internal control procedures and POS accuracy.
• Conducts regular competitive analysis and market benchmarking; keeps abreast of global F&B trends and innovations.
• Oversees menu and beverage costing; analyses gaps between actual and potential food & beverage costs and operating expenses.
• Identifies operational inefficiencies and implements structured improvement plans.

• Drives long-term outlet positioning and concept development.
• Identifies new revenue streams and innovative guest experiences.
• Leads change management initiatives within the department.
• Supports division head in strategic planning and decision-making.
• Acts as second-in-command for the division when required.

• College degree preferably specializing in hotel/restaurant management.
• 4 - 5 years of relevant experience in a 5 star hotel/resort (Multiple Outlets experience)
• Has a well-developed interest in food and wines; has undergone professional training in food and wine knowledge.
• Possesses management skills and upward mobility.
• Possesses business acumen, well developed guest PR skills and personal flair.
• Be computer literate and fully conversant with food & beverage computer systems.
• Requires reading, writing and oral proficiency in the English language.

• Grooming Policy
• Confidentiality Agreement
• Policy Against Harassment
• Electronic Systems Policy
• Code of Business Conduct and Ethics
• Employee Handbook Acknowledgement Form

Four Seasons Hotels