Operation Coordinator

SIMPLY GOOD FOOD

  • Mauritius
  • Permanent
  • Full-time
  • 2 months ago
Key responsibilitiesThe Operation Coordinator plays a key role in overseeing and ensuring the smooth execution of all operational tasks related to assigned deliveries. This includes managing a team of riders to guarantee timely and efficient delivery service.Key Responsibilities:
  • Work closely with the Operations Team, Admin Coordinator, and Management to maintain high standards of operational performance.
  • Operate efficiently in a fast-paced, high-volume environment, demonstrating the ability to work well under pressure.
  • Lead and supervise a team of delivery riders, ensuring timely dispatch and successful completion of deliveries.
  • Coordinate effectively between delivery personnel, service providers, and restaurant partners to meet delivery targets and operational goals.
Hard skillsGood to knowGoals & Performance Metrics:Short Term (First 3 Months):
Understand operational processes, delivery flow, and internal systems
Build strong coordination with riders, restaurants, and internal teams
Ensure timely dispatch and reduction in delivery delays
Maintain rider attendance and shift coverageMedium Term (First 6 Months):
Improve delivery turnaround time and overall service efficiency
Reduce operational errors, complaints, and cancellations
Strengthen rider performance, discipline, and retention
Consistently meet delivery targets and KPIsN+1 Management Style:The immediate supervisor follows a hands-on and supportive management style. Clear instructions, regular follow-ups, and performance tracking are key. The supervisor encourages accountability, teamwork, and open communication while providing guidance when needed.Career Progression Opportunities:This role offers growth into Senior Operations Coordinator, Operations Supervisor, or Operations Manager based on performance. Employees can develop leadership, people management, and operational planning skills, with opportunities to take on broader responsibilities.Benefits & Culture:Competitive salary
Performance-based incentives
Supportive and collaborative work environment
Opportunity to grow within a fast-paced operations team
Exposure to multiple departments and real-time operations
Emphasis on teamwork, accountability, and continuous improvementCandidate Selection Criteria:Minimum HSC qualification
Experience in operations, logistics, or team coordination preferred
Strong communication and leadership skills
Ability to work under pressure in a fast-paced environment
Problem-solving mindset
Willingness to work shifts and flexible hoursAge:28 years and aboveWork condition:Shift-based role
Rotational shifts including weekends and public holidays
Full-time, on-site role
High-volume operational environment requiring quick decision-makingMessage from your future manager N+1:If you enjoy working in a fast-paced environment, leading teams, and ensuring smooth daily operations, this role is for you. We are looking for someone responsible, proactive, and committed to delivering excellent service. Join us and grow your career in the food and beverage delivery industry.

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