Maintenance and Project Development Manager

• Liaises with other departments daily to understand their demands and how the department may respond to such demands.
• Leads the planning, execution, and delivery of capital projects, renovations, and facility upgrades, from concept development to completion.
• Develops project plans, budgets, timelines, and resource allocation strategies, and oversees project teams to ensure successful project outcomes.
• Develops and manages departmental budgets for capital projects, ensuring alignment with financial targets and objectives.
• Monitors spending, analyses variances and implements cost-saving measures to optimize resource allocation and maximize return on investment.
• Part of the committee that selects, contracts and manages vendors, suppliers and contractors for construction projects.
• Establishes performance metrics and ensures compliance with contractual obligations and service level agreements.
• Ensures that policies, processes and procedures are documented and communicated to everyone concerned and that they are strictly followed by everyone to satisfy external and internal customers' requirements.
• Heads meetings for review of processes and procedures that are inadequate in satisfying customers' requirements and to improve quality of service.
• Adheres to quality standards, guidelines, and specifications established by the company and customer requirements to ensure product and service excellence.
• Maintains a customer-centric mindset and focuses on meeting or exceeding customer expectations by delivering high-quality products, services and experiences that add value and build loyalty.
• Implements safety protocols, training programs, and emergency procedures to promote a safe and secure working environment for employees and customers.
• Adheres to all safety regulations, policies, and procedures established by the company, industry standards, and relevant regulatory authorities.

• Bachelor's degree in engineering, Facilities Management, Construction Management, or equivalent qualifications.
• Expertise in maintenance operations, project management and budgeting.
• Knowledge of regulatory requirements, safety standards and environmental regulations related to facilities management and construction.
• Conversant with MS Office Suite.
• Holder of a valid driving license.
• 10 years of experience in a similar position.
• Experience in the retail sector will constitute an advantage.
• Up-to-date knowledge of trends and best practices in the field of technical.
• Strong leadership and interpersonal skills with the ability to motivate and manage a diverse team.
• Committed to meet tight deadlines in a fast-paced environment.
• Effective communication, negotiation, organizational and time management skills.
• Analytical, problem-solving and decision-making skills.
• Detail and results-oriented.
• Be customer service-oriented.
• Ability to work under pressure.

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