Reverse Logistics Officer

Mauritius
Permanent
Full-time

1 month ago

Job Description available in EnglishAbout BIABIA Group is active in the sales, rentals and after-sales services of equipment intended for public works, mines, quarries and transport. The Group operates in Europe, Africa and Asia and has more than 1500 enthusiastic employees.SummaryThe role is responsible for managing and coordinating various aspects of the returns and claims process within the supply chain, ensuring timely and accurate resolution of nonconformities, and maintaining efficient communication between suppliers, warehouses, and internal teams. Key focus areas include handling supplier claims related to shortages, damages, and surpluses; overseeing annual and core return processes; ensuring timely issuance and reconciliation of credit notes; and collaborating with cross-functional team.What will be your responsibilities?1.Claims Return & Non-Conformities (NC)

Following the approval of a claim at the supplier, organize the reverse logistics of the goods from the warehouse or the customer's site to the supplier (in association with the parts claims officer)

2. Annual Return

Ensure the smooth logistics and administration tasks for the annual return of parts.
Coordinate and maintain a good communication flow between all stakeholders till goods are delivered to the supplier premises
Follow-up of credit note from the supplier
Ensure the issuance of credit to the customer on time
Collaborate with finance team for allocation of credit note
Ensure good process of Return Sales Orders and Return Purchase Orders creation in the ERP (SAP)

3. Core return

Ensure receipt of the monthly report of all available core per site from the supplier
Update the report per status in the ERP (SAP)
Ensure the smooth logistics and administration tasks for the Core return
Coordinate and maintain a good communication flow between all stakeholders till goods are delivered to the supplier premises
Follow-up of credit note from the supplier
Ensure the issuance of credit to the customer on time
Collaborate with finance team for allocation of credit note
Provide inputs for monthly reporting and analysis

Who are we looking for?Education & Qualification:

Diploma in Supply Chain, Procurement, Finance, Management, Sales (or similar by experience)
Experience in Supply Chain (2-3 years)
French and English
MS Office and SAP (or any other ERP)
Any customer or supplier facing experience is a plus

What's in it for you?

A permanent contract
A competitive salary and an interesting package of extra-legal benefits
A human sized company with international dimension, encouraging autonomy and team spirit
Cooperate in a team with experienced and passionate colleagues within a successfully growing family-owned company
Benefit from a challenging career opportunity with an extensive training program
In this challenging job you get the possibility to take initiative and further develop the function

BIA Group

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